Digital Transformation or more precisely Digital Business Transformation goes beyond digitalization or moving some software assets onto mobile, it impacts the whole organization, it would be a paradigm shift in the way the people, both internal and external, interact with the organization. It fundamentally alters the business process that the organization is used to and changes the business model that has propelled it so far. The overarching goal of Digital Transformation is to transform organization to meet the challenges of the digital world by making the customer, center of its business. Experts at SoftPath Technologies approach Digital Transformation from three views - People, Process and Business-model.
People
Digital transformation is not about mobile or cloud, as many make it out to be, it is about empowering people through technology, it is ensuring organization adopt to the way people work/communicate rather than expecting people to adopt to technology, hence people, internal (employees) & external (customers) are empowered to engage, connect to bring speed, almost real-time, to business even while organizations interest in terms of security, governance & compliance are protected. Digital Transformation transforms the way customer experience a product, a service or the organization.
Process
Digital Transformation separates the mundane from strategic tasks, it digitalizes the processes that are routine even while capturing loads of data as to how people have interacted with a process, leading to further process optimization. An automated loan approval process based on applicant's credit rating, a tailor-made syllabus based on students learning capabilities or a self-serviced HR-process which allows employees to manage their own attendance/time-off, from anywhere, anytime, are some examples of how processes are being transformed digitally.
Business-model
Digital Transformation transforms traditional business to the new digital world, the business might be modified to some extent or might lead to an entirely new business, a local grocery's decision to go digital might not change the way business is run internally but changes customer shopping experience leading to higher sales, an offline rent/mortgage company goes digital by discarding the old business-model & becomes an aggregator site for people to rent stuff, this would be entirely new business. For a multinational auto-parts manufacturer, IoT powered data signals end-of-life much before the event happens so that the part is replaced even before the customer notices, leading to higher customer satisfaction.